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Quality assurance systems

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Links to sources of further information on a variety of quality systems that are suitable for voluntary and community organisations.

PQASSO (Practical Quality Assurance System for Small Organisations)
PQASSO is published by Charities Evaluation Services and is suitable for most voluntary and community organisations which employ staff or are looking to employ staff.
Website Address: http://www.ces-vol.org.uk/ (Opens in new window)
Quality First
Quality First is produced by BVSC. It is designed for small organisations that do not employ staff. It is less complex than PQASSO but still covers the main areas of managing a small organisation.
Website Address: http://www.bvsc.org/development/quality-first.html (Opens in new window)
QASRO (Quality Assurance System for Refugee Organisations)
QASRO is published by the Refugee Council. The standard is similar to PQASSO but more relevant to Refugee Community Organisations. It also contains sections of guidance for designing key services and some sample policies, etc. It is (currently) free to refugee organisations.
Website Address: http://www.refugeecouncil.org.uk/practice/support/quality.htm (Opens in new window)
Becoming VISIBLE
Becoming VISIBLE is produced by Community Matters and designed for local Community Centres and similar centres.
Website Address: http://www.visiblecommunities.org.uk/becoming_visible_standards/ (Opens in new window)
A guide to choosing a Quality System
A very brief guide produced as part of BVSC's quality support programme. A summary of the most popular quality systems and where to find further information about them.
File for download - Name: Choosing a Quality Assurance System.pdf