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Service delivery & quality (Performance)

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Resources to help groups improve their services for clients and to build quality organisations

5 Steps to Risk Assessment
5 Steps to Risk Assessment
Website Address: http://www.hse.gov.uk/pubns/indg163.pdf (Opens in new window)
A guide to Risk Assessment requirements
A guide to Risk Assessment requirements
Website Address: http://www.hse.gov.uk/pubns/indg218.pdf (Opens in new window)
AbilityNET
Advice, factsheets, assessments, training and assistive technology for disabled people
Website Address: http://www.abilitynet.co.uk (Opens in new window)
Disability Alliance
Regularly updated information about benefits, tax credits and community care as well as disability related campaigns, parliamentary news and training services
Website Address: http://www.disabilityalliance.org (Opens in new window)
Disability Benefits
Dedicated to people with disabilities, the elderly and the infirm
Website Address: http://www.disabilitybenefits.co.uk (Opens in new window)
RNIB
Royal National Institute of the Blind - UK's leading charity offering information, support and advice to over two million people with sight problems
Website Address: http://www.rnib.org.uk/ (Opens in new window)
www.youreable.com
Information, products and services for disabled people
Website Address: http://www.youreable.com (Opens in new window)
Voluntary Action Sheffield
Information sheets for voluntary and community organisations on various topics
Website Address: http://www.vas.org.uk/info4.html (Opens in new window)
Health and Safety Regulation - A short guide
Health and Safety Regulation - A short guide
Website Address: http://www.hse.gov.uk/pubns/hsc13.pdf (Opens in new window)
HSE Publications Page
HSE Publications Page
Website Address: http://www.hse.gov.uk/pubns/leaflets.htm (Opens in new window)
HSE Website
HSE Website
Website Address: http://www.hse.gov.uk (Opens in new window)
OfficeWise - Health and Safety in the office
OfficeWise - Health and Safety in the office
Website Address: http://www.hse.gov.uk/pubns/indg173.pdf (Opens in new window)
Working with VDU's
Working with VDU's
Website Address: http://www.hse.gov.uk/pubns/indg36.pdf (Opens in new window)
The Performance Hub
National hub geared towards helping voluntary and community organisations increase their performance and effectiveness, through Quality Systems, benchmarking, etc.
Website Address: http://www.performancehub.org.uk/ (Opens in new window)
Futurebuilders - Business Planning guidance
Page on the Futurebuilders website with guidance and a downloadable guide on putting together your business plan
Website Address: http://www.futurebuilders-england.org.uk/content/Applying/BusinessPlanGuidance.aspx (Opens in new window)
Performance Hub - Support Finder
This is a tool on the Performance Hub website for organisations to search for local sources of support in various aspects of performance. The database of support providers seems to contain mostly consultants and is a little general on what is provided.
Website Address: http://www.performancehub.org.uk/supportfinder (Opens in new window)
Quality assurance systems
Links to sources of further information on a variety of quality systems that are suitable for voluntary and community organisations.